Delivery
Delivery time is 2-6PM. Strictly no picking of time slot as the carrier plans the route. If you need the cake at a specific time, please arrange for your own delivery via Lalamove or Grab (subject to our availability).
We do not deliver to:
- Shopping Malls
- Office Buildings/CBD
- Hospitals & Medical Centers
- Tuas/Sentosa/Airports, Air Base
- Universities/Hostels
Delivery to Hotels
For deliveries to hotels, kindly provide us the full name as per NRIC/Passport of the person who did the booking.
All orders will be left with the concierge. However, we will not be liable for damaged cakes handed over to you by the hotel staff. Please place an order at your own risk.
Unsuccessful Delivery
If the delivery is unsuccessful due to the following reasons:
- No one is available to receive the order
- Uncontactable despite several calls and texts
Our SOP is:
Carrier will leave it outside, take photo for proof of delivery and leave. Kindly note that we will not not liable for damaged/melted cakes for orders left at door step.
If the main door cannot even be accessed or the address provided is incorrect, your order will be canceled and no refunds will be made.
Incorrect/Incomplete Address Provided
If the delivery is unsuccessful due to incorrect address provided and you are uncontactable within 10 minutes of the rider's arrival, your order will be cancelled and no refunds will be made.