Operating hours: Friday to Sunday | Based in Singapore Operating days: Friday to Sunday | Based in Singapore

Terms & Conditions

Terms of Delivery

Please allow the calendar picker to load upon checking out. We will not be liable for missed orders without a delivery date.

We do not deliver to the following locations:

  1. Hospitals & Medical Centers
  2. Tuas
  3. Sentosa
  4. Airports, Air Base
  5. University/Hostels
  6. Army Camps/Police Camps

      Delivery to Hotels

      For deliveries to hotels, kindly provide us the full name as per NRIC/Passport of the person who did the booking.

      All orders will be left with the concierge. However, we will not be liable for damaged cakes handed over to you by the hotel staff. Please place an order at your own risk.

      Unsuccessful Delivery

      If the delivery is unsuccessful due to the following reasons:

      1. No one is available to receive the order 
      2. Uncontactable despite several calls and texts

        Our SOP is:

        Carrier will leave it outside, take photo for proof of delivery and leave. Kindly note that we will not not liable for damaged/melted cakes for orders left at door step.

        If the main door cannot even be accessed or the address provided is incorrect, your order will be canceled and no refunds will be made.

        Incorrect/Incomplete Address Provided

        If the delivery is unsuccessful due to incorrect address provided and you are uncontactable upon the rider's arrival, your order will be cancelled and no refunds will be made.

         

        Terms of Self Collection


        Pickup Location: 629A Tampines North Drive 2, 521629

        Fri: 12PM-2PM, 8PM-10PM

        Sat-Sun: 12PM-2PM

        Mon-Thu: OFF

        A WhatsApp message with pickup instructions will be sent to you one day before the scheduled pickup date.

         

        If you're late for the pickup:

        - Request for your order to be left at the doorstep.

        - Arrange for your own delivery (subject to our availability)

        If you’re uncontactable:

        - Your order will be cancelled by 5pm on the same day of the pick up. No refunds will be made.

         

        General

        Cancellations/Amendment of Orders

        Please inform us at least 7 days before your scheduled pick up date for cancellation. No refunds will be made if the order is cancelled within 7 days from your scheduled pick up date.

        Amendments are subjected to availability. A lead time of at least 2 days notice is required for changes.

        Customised Cakes

        After receiving a quote from us, full payment has to be made within 24 hours. Failure to to do will result in a loss of slot. The available slot will be given to the next person in line.

        Differences in colour/design from image shown on website

        Colours are mixed individually for each design. As two colours or more are required to achieve the desired colour, there maybe be a slight difference in the outcome of the final colour. Lighting and storage plays a part on how the cake would turn out as well.

        There may also be a slight variation for the final outlook of the cake as each of them is crafted individually, the end product will not be of 100% resemblance. Please note that we do not copy designs from other shops. Minor alterations will be made.

        All requested drawings are hand piped not printed, thus it will not be of 100% resemblance to the pictures provided as well. We will try our very best to follow as closely as possible.