Terms of Delivery
Please allow the calendar picker to load upon checking out. We will not be liable for missed orders without a delivery date.
We do not deliver to:
- Hospitals & Medical Centers
- Tuas
- Sentosa
- Airports, Air Base
- University/Hostels
- Army Camps/Police Camps
Delivery to Hotels
All orders will be left with the concierge. However, we will not be liable for damaged cakes handed over to you by the hotel staff. Please place an order at your own risk.
Unsuccessful Delivery
If the delivery is unsuccessful due to the following reasons:
- No one is available to receive the order
- Uncontactable despite several calls and texts
Our SOP is:
Rider will leave it outside, take photo for proof of delivery and leave. Please note that we are not liable for damaged/melted cakes left at the door step.
If the main door cannot even be accessed or the address provided is incorrect, your order will be canceled and no refunds will be made.
Incorrect/Incomplete Address Provided
If the delivery is unsuccessful due to incorrect address provided and you are uncontactable upon the rider's arrival, your order will be cancelled and no refunds will be made.
Terms of Self Collection
Pickup Location: 629A Tampines North Drive 2, 521629
Wed-Fri: 12PM-2PM, 8PM-10PM
Sat-Sun: 12PM-2PM
Mon-Tue: OFF
A WhatsApp message with pickup instructions will be sent to you one day before the scheduled pickup date.
If you're late for the pickup:
- You may request for your order to be left at the doorstep or arrange for your own delivery (subject to our availability).
If you’re uncontactable:
- Your order will be cancelled by 5pm on the same day of the pick up. No refunds will be made.
General
Cancellations/Amendment of Orders
Please inform us at least 7 days before your scheduled pick up date for cancellation. No refunds will be made if the order is cancelled within 7 days from your scheduled pick up date.
Amendments are subjected to availability. A lead time of at least 2 days notice is required for changes.
Dough re mi cake reserves the rights to cancel any order at our sole discretion due to unforeseen circumstances, including but not limited to product availability, scheduling conflicts, or failure to meet payment terms. In such cases, customers will be promptly notified, and any payments made will be fully refunded.
Customised Cakes
After receiving a quote from us, full payment has to be made within 24 hours. Failure to to do will result in a loss of slot. The available slot will be given to the next person in line.
Differences in colour/design from image shown on website
Colours are mixed individually for each design. As two colours or more are required to achieve the desired colour, there maybe be a slight difference in the outcome of the final colour. Lighting and storage plays a part on how the cake would turn out as well.
There may also be a slight variation for the final outlook of the cake as each of them is crafted individually, the end product will not be of 100% resemblance. Please note that we do not copy designs from other shops. Minor alterations will be made.
All requested drawings are hand piped not printed, thus it will not be of 100% resemblance to the pictures provided as well. We will try our very best to follow as closely as possible.