Terms & Conditions

Delivery

Orders with no delivery date selected upon check-out will be cancelled. Please allow the calendar picker to load upon checking out.

We will not be liable for missed orders without a delivery date.

Delivery time is 1-5pm. Strictly no picking of time slot as the carrier plans the route. Please opt for delivery a day earlier if you need the cake by noon the next day.

No deliveries to:

  1. Shopping Malls
  2. Office Buildings/CBD
  3. Sentosa
  4. Tuas
  5. Hospitals

Deliveries to the above locations will be cancelled.

Deliveries to Hotels

For deliveries to hotels, kindly provide us with the full name in NRIC/Passport of the person who did the booking.

We understand that check-in time is usually at 3PM therefore the order will be left with the concierge however, Dough re mi will not be liable for damaged cakes handed over to you by the hotel staff. Please place an order at your own risk. Do leave us a note if you prefer the carrier to call you before dropping off the cake.

Change of delivery address

Kindly inform us at least 3 days before your expected delivery if there are changes to the delivery address.

Unsuccesful Delivery

If the delivery is unsuccessful due to the following reasons:

  1. No one is available to receive the order 
  2. Uncontactable despite several calls and texts 

If you fail to receive the order within 10 minutes from the time the order arrives at the provided address, your order will be cancelled and no refunds will be made. 

Customised Cakes

All customised cakes must be finalised and paid in full, 4 days prior to date of deliveryFailure to do so will result in cancellation of order.

Differences in colour/design from image shown on website

Colours are mixed individually for each design. As two colours or more are required to achieve the desired colour, there maybe be a slight difference in the outcome of the final colour. Lighting and storage plays a part on how the cake would turn out as well.

There may also be a slight variation for the final outlook of the cake as each of them is crafted individually, the end product will not be of 100% resemblance.

Damaged Cakes

Damaged cakes will be assessed on a case-by-case basis. Please reply us with the order confirmation email and we will get back to you within 24-48 hours.