Terms & Conditions

Delivery

Please allow the calendar picker to load upon checking out. We will not be liable for missed orders without a delivery date.

Delivery time is 1-5pm. Strictly no picking of time slot as the carrier plans the route.

No deliveries to:

  1. Shopping Malls
  2. Office Buildings/CBD
  3. Off-shore islands - Tuas, Sentosa
  4. Hospitals & Medical Centers

 

    Delivery to Hotels

    For deliveries to hotels, kindly provide us with the full name in NRIC/Passport of the person who did the booking.

    All orders will be left with the concierge. However, Dough re mi will not be liable for damaged cakes handed over to you by the hotel staff. Please place an order at your own risk.

     

    Change of delivery address/wrong address provided

    Please inform us at least 3 days before your scheduled delivery date if there are changes to your delivery address.

    A fee of $12 will be charged if the address provided is incorrect and a re-delivery is required.

     

    Unsuccessful Delivery

    If the delivery is unsuccessful due to the following reasons:

    1. No one is available to receive the order 
    2. Uncontactable despite several calls and texts 

    If you fail to receive the order within 5 minutes from the time the order arrives at the provided address, your order will be cancelled and no refunds will be made. 

    Damaged Cakes

    Please note that each delivery comes with a risk. All items are packed and handed over to the carrier in satisfactory conditions with specific instructions for cake handling. We will not be liable for damaged cakes caused during deliveries.

     

    Customised Cakes

    All customised cakes must be finalised and paid in full, 7 days prior to date of deliveryFailure to do so will result in cancellation of order.

     

    Differences in colour/design from image shown on website

    Colours are mixed individually for each design. As two colours or more are required to achieve the desired colour, there maybe be a slight difference in the outcome of the final colour. Lighting and storage plays a part on how the cake would turn out as well.

    There may also be a slight variation for the final outlook of the cake as each of them is crafted individually, the end product will not be of 100% resemblance.

    All requested drawings are hand piped not printed, thus it will not be of 100% resemblance to the pictures provided as well. We will try our very best to follow as closely as possible.