to view latest availability, add any item to cart and refer to calendar. based in Singapore. operating hours: tue-sat to view latest availability, add any item to cart and refer to calendar. based in Singapore. operating hours: tue-sat

Terms of Service

Delivery

Please allow the calendar picker to load upon checking out. We will not be liable for missed orders without a delivery date.

Delivery time is 2-6pm. Strictly no picking of time slot as the carrier plans the route.

We do not deliver to:

  1. Shopping Malls
  2. Office Buildings/CBD
  3. Off-shore islands, Shipyards, Army Bases
  4. Hospitals & Medical Centers
  5. Tuas, Sentosa, Airports, Air Base

    Self Collection

    Kindly arrive between your chosen time-slot. Late comers will not be entertained.

    If you're late for the pick up:

    - You may choose to return in the evening or pickup the following day (excluding sun/mon).

    - Arrange for your own delivery.

     

      Delivery to Hotels

      For deliveries to hotels, kindly provide us the full name as per NRIC/Passport of the person who did the booking.

      All orders will be left with the concierge. However, Dough re mi will not be liable for damaged cakes handed over to you by the hotel staff. Please place an order at your own risk.

       

      Change of delivery address/wrong address provided

      Please inform us at least 3 days before your scheduled delivery date if there are changes to your delivery address.

      If a re-delivery is required due to failed delivery (incomplete address/incorrect address/no access to main gate), a fee of $13 will be payable by you.

       

      Unsuccessful Delivery

      If the delivery is unsuccessful due to the following reasons:

      1. No one is available to receive the order 
      2. Uncontactable despite several calls and texts

        Our SOP is:

        Carrier will leave it outside, take photo for proof of delivery and leave. Kindly note that we are not liable for damaged/melted cakes for orders left at door step.

        If the main door cannot even be accessed, your order will be canceled and no refunds will be made.

         

        Cancellations of Orders

        Please inform us at least 7 days before your scheduled delivery date for cancellation. Store credits will be issued for all refunds.

         

        Damaged Cakes

        Please note that each delivery comes with a risk. All items are packed and handed over to the carrier in satisfactory conditions with specific instructions for cake handling. We will not be liable for damaged cakes caused during deliveries.

         

        Customised Cakes

        All customised cakes must be finalised and paid in full, at least 5 days prior to date of deliveryFailure to do so will result in cancellation of order and no refunds will be made.

         

        Differences in colour/design from image shown on website

        Colours are mixed individually for each design. As two colours or more are required to achieve the desired colour, there maybe be a slight difference in the outcome of the final colour. Lighting and storage plays a part on how the cake would turn out as well.

        There may also be a slight variation for the final outlook of the cake as each of them is crafted individually, the end product will not be of 100% resemblance.

        All requested drawings are hand piped not printed, thus it will not be of 100% resemblance to the pictures provided as well. We will try our very best to follow as closely as possible.

         

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